FAQs

Here are answers to some questions about Dirty Parts,

and about the products and services we offer:

A - Our store hours are Monday through Friday, 10am - 7pm (Pacific Time). We are closed Saturday and Sunday. Live customer service available during store hours only. On-line ordering is available 24 hours a day, 7 days a week. We answer all e-mail inquiries, usually within 48 hours.

A - Yes. Dirty Parts carries products for all makes and models of two wheel drive and four wheel drive trucks and SUVs. We also carry performance products for many cars, too. Contact us if you don't see what you are looking for.

A - No. All products we sell are first quality products from major manufacturers, and all products we sell come with the full manufacturer's warranty, if one is available.

Q - I'm not sure what product will work best for my application. Can Dirty Parts help ?

A - Yes. We can assist you in your product selection. We have been selling, installing, and using the products we carry for over a quarter century, and have experience with what product works best for your vehicle and driving style. Let us help.

Q - I couldn't find what I was looking for. Is everything you offer on the Dirty Parts website ?

A - No. We carry thousands of products from hundreds of manufacturers, and can't list them all on the site. If you don't see what you are looking for, please contact us for more information.

A - Yes. We are authorized distributors for every product we carry. If you need a repair / replacement part for a product you purchased at Dirty Parts, contact us. Most repair / replacement parts are special order, and may take some time, but we will do our best to expedite your order to minimize downtime.

A - Yes. We are an actual brick and mortar store, and offer installation on most products we sell. Of course, installation cost is not included in the purchase price of the products. If you are local, or plan on being in the Los Angeles area, and would like an installation quote, please contact us.

A - Depends. If the products you order are in stock, they will ship within 2 business days after payment confirmation. If the products you order are not in stock, they will ship within 2 business days after we receive them, unless the order is drop-shipped directly from the manufacturer. Either way, we will notify you by e-mail of the delay, and e-mail you when your order ships. Actual time in transit depends on the carrier, and on your location.

Q - Will the product I order look the same as in the picture that is shown on the site ?

A - Usually. Most of the pictures used on this website are provided by the product manufacturers. Products are sometimes redesigned or repackaged, and the picture is a general representation of what the product is , but the pictures are not always 100% identical. In some cases, there are other products shown in the pictures to give a better idea of the function or placement of the product, but these items are not included with the product. And while we try to be as accurate and descriptive as possible, errors occur on occasion, too. If you have concerns about a product, how it looks, or what it includes, please call or e-mail us before you place an order.

A - Yes. There are exclusions. "Free shipping" offers, and all promotional offers presented on this website, cover most residential and commercial addresses within the Continental United States. Shipments to domestic addresses not normally serviced by UPS or USPS, including some rural areas of the Continental United States, as well as Hawaii, Alaska, U.S. Territories, and International shipments are excluded from "Free Shipping" and other promotional shipping offers. Please call to see if your address qualifies for the promotional offer, or to get a shipping quote, before placing your order.

SSL

DIRTY PARTS - "For Those Who Like To Get Down On All Fours" TM